Some learners are unable to log in

Incident Report for ST Math

Resolved

Root cause determined and resolved. All users should now be able to log in as usual.

Posted Feb 09, 2023 - 09:59 PST

Update

We have diagnosed the issue and are working on a solution. Some OneRoster user accounts got deactivated and will be reactivated as quickly as possible.

Posted Feb 09, 2023 - 08:55 PST

Investigating

We are currently investigating this issue.

Posted Feb 09, 2023 - 08:22 PST

This incident affected: ST Math Staff Experience and ST Math Learner Experience.