ST Math is experiencing issues for some users

Incident Report for STMath

Resolved

This incident has been resolved. (90 minutes of no errors and high performance)

Posted Sep 10, 2021 - 12:57 PDT

Update

We are continuing to monitor for any further issues. (Redis re-enabled)

Posted Sep 10, 2021 - 11:57 PDT

Monitoring

A fix has been implemented and we are monitoring the results. (connection limits adjusted on containers and Redis disabled)

Posted Sep 10, 2021 - 11:33 PDT

Identified

Potential cause identified, we are working on a solution.

Posted Sep 10, 2021 - 10:35 PDT

Update

We are continuing to monitor for any further issues.

Posted Sep 10, 2021 - 07:58 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 10, 2021 - 07:43 PDT

Investigating

Our engineering team is working to identify the root cause and implement a solution.

Posted Sep 10, 2021 - 07:18 PDT

This incident affected: ST Math - play.stmath.com Staff Experience and ST Math - play.stmath.com Learner Experience.